![]() This is done to prevent abuse and for diagnostic purposes. Yes, HMA keeps connection logs, that means time of connect, disconnect, duration and bandwidth usage. Here was the previous logging policy of HMA VPN: Before this change, HideMyAss was infamous for logging user data and providing it to authorities, which we’ll cover below in the cons section. HMA VPN logsĮarlier this year, HMA VPN officially transitioned to being a no logs VPN service. Other VPNs that offer 24/7 live chat support include CyberGhost and NordVPN. However, I tried support on a Saturday morning around 8:30 AM UK time and there was nobody available. Their support hours are 8:00 AM to 10:00 PM UK time, seven days a week. For example, HMA claims to have servers in North Korea: Hide My Ass claims to have “the biggest VPN network” with “1000+ VPN servers in 290+ locations covering 190+ countries.” If you look at their server map and location list, you find some very strange places. If you are a Mac OS user and you want to utilize the OpenVPN protocol (recommended) then check out my guide on the best VPN for Mac OS to see other alternatives. HMA does not support WireGuard at this time. Another emerging VPN protocol is the WireGuard VPN protocol, which promises faster speeds and upgraded security. With iOS, the operating system is somewhat restricted to IKEv2. As such, it would be good to see the OpenVPN protocol supported on Mac OS as well. While IPSec/IKEv2 is indeed a secure VPN protocol, the industry standard is OpenVPN. On Mac and iOS, we implement it with IKEv2/IPsec, built atop Apple’s own stack, to ensure the best compatibility. ![]() ![]() On Windows and Android, we implement it with the OpenVPN protocol in Galois Counter Mode (AES-256-GCM), with 4096-bit RSA keys for handshakes, authenticated with SHA256. HMA uses only the highest encryption standard: 256-bit AES. HMA uses the industry-standard AES 256-bit encryption, which is implemented through OpenVPN on Windows and Android devices and via IPSec/IKEv2 on Mac OS and iOS: Unfortunately, I found problems with the kill switch (more on this below in the “cons” section). You can configure how you want the VPN to startup on your device and how the kill switch should work to block non-VPN traffic. The Windows client also comes with a number of customization options and features. In the image above, you can see that the HMA Windows VPN client shows you the connection status, server location, and your new IP address (as well as your original IP).
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